Certainly! Here’s the updated Shipping & Return Policy for The HOF, incorporating your specific delivery times and order tracking details:
Order Processing:
- Orders are processed within 1–2 business days after confirmation.
Delivery Timeframes:
- Karachi: 2–3 business days
- Other Cities in Pakistan: 5–7 business days
Shipping Charges:
- Enjoy Free Shipping on all orders
Order Tracking:
- Once your order is dispatched, a tracking number will be provided via email or SMS.
- You can track your order using your Order Number at: Track Order
- This tracking link is also available in the footer of our website for your convenience.
Return & Exchange Policy
At The HOF, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Window:
- Returns are accepted within 15 days from the date of delivery.
Eligibility Criteria:
- The product must be unused and in its original packaging.
- At least 90% of the perfume should remain in the bottle.
- The product should be free from any damage or tampering.
Non-Returnable Items:
- Products purchased during sales or promotions.
- Samples and testers.
Return Process:
- Contact our customer support at info@thehof.pk with your order details and reason for return.
- Once your return is approved, you’ll receive instructions on how to send the product back to us.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds:
- Upon receiving and inspecting the returned product, refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable.
Exchanges:
- If you’d like to exchange a product, please follow the return process and place a new order for the desired item.
Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery at info@thehof.pk with your order number and product photos.
- We will arrange for a replacement or refund at no additional cost.
For any further assistance, please reach out to our customer support team. We’re here to ensure your experience with The HOF is exceptional.
